Hero Placeholder 2 | Catholic Charities of the Diocese of Green Bay

Frequently Asked Questions

Clear Answers. Compassionate Guidance. Support for Every Step.

Helpful Answers for the Journey Ahead

Whether you’re seeking support for your mental or emotional well-being, looking for faith-informed counseling, or exploring ways to build resilience, Catholic Charities is here to help.

We provide compassionate guidance, peer support, and mental health ministry rooted in faith and hope, helping individuals, couples, and families find healing and thrive.

Contact Our Team

General Questions About Counseling

What is mental health counseling?

Mental health counseling is a professional service that helps people understand and manage emotions, thoughts, behaviors, relationships, stress, and life challenges. A counselor provides support, guidance, and evidence-based strategies to help clients improve their well-being.

How do I know if I need counseling?

Counseling may help if you are experiencing persistent sadness, anxiety, stress, relationship problems, grief, trauma, low self-esteem, difficulty coping, major life changes, or simply feel stuck and want support.

What can counseling help with?

Counseling can support people dealing with issues such as:

  • Anxiety and panic
  • Depression
  • Stress and burnout
  • Grief and loss
  • Trauma and PTSD symptoms
  • Relationship difficulties
  • Family challenges
  • Life transitions
  • Self-esteem and confidence
  • Anger management
  • Coping skills and emotional regulation

Is counseling only for people with serious mental health conditions?

No. Many people seek counseling for personal growth, stress management, improving relationships, navigating change, or gaining a better understanding of themselves.

What happens during the first counseling session?

The first session usually focuses on getting to know you, discussing what brings you to counseling, reviewing your goals, explaining confidentiality, and creating a plan for future sessions.

hands of a counselor and patient

Contact Us Today

For more information please call (920) 272-8234

 Schedule a Consultation

Questions About the Counseling Process

How long does counseling take?

The length of counseling depends on your goals, needs and circumstances. Some people benefit from a few sessions, while others choose longer-term support.

How often will I meet with my counselor?

Many clients meet weekly, especially at the beginning. Your counseling will work with you to determine a schedule that fits your needs.

What types of therapy do counselors use?

Counselors may use approaches such as:

  • Cognitive Behavioral Therapy (CBT)
  • Faith Integration
  • Trauma-informed therapy
  • Gottman Method
  • Emotionally Focused Therapy (EFT)
  • Solution-focused therapy
  • Mindfulness-based approaches
  • Acceptance and Commitment Therapy (ACT)
  • Person-centered therapy
  • Parts work therapy
  • Play therapy/art therapy with children

The approach depends on your needs and preferences.

What should I talk about in counseling?

What should I talk about in counseling?

Will my counselor give me advice?

Counselors typically do not simply tell you what to do. Instead, they help you explore options, develop insight, learn skills, and make decisions that align with your goals.

a couple during a counseling session

Contact Us Today

For more information please call (920) 272-8234

 Schedule a Consultation

Confidentiality and Privacy

Is what I say in counseling confidential?

Yes. Mental health counselors are required to protect your privacy, with limited exceptions by law, such as concerns about serios harm to yourself or others or situations involving abuse or neglect.

Will anyone know I'm seeing a counselor?

Counseling is private. Information is only shared with your permission except in specific legal or safety-related situations.

individual counseling session

Contact Us Today

For more information please call (920) 272-8234

 Schedule a Consultation

Cost and Insurance Questions

Does insurance cover mental health counseling?

Many insurance plans provide mental health benefits. Coverage depends on your specific plan, provider network, deductible, and copay requirements. It is recommended that you contact your insurance provider to ask about your benefits. Catholic Charities accepts a number of insurance plans. In the even that Catholic Charities is not an in network provider for your insurance and you do not have out of network benefits, a sliding fee adjustment may be available.

What if I do not have insurance?

Catholic Charities offers private-pay options, sliding-scale fees, community resources, or other affordable arrangements.

How do I know if a counselor is the right fit for me?

A counselor should make you feel respected, safe, heard and comfortable, It is okay to meet with more than one counselor before choosing who feels like the right match.

a table with a glass, tissue box and clipboard

Contact Us Today

For more information please call (920) 272-8234

 Schedule a Consultation

Online Counseling Questions

What is online counseling?

Online counseling, also called tele-health therapy, allows you to meet with a counselor through a secure video platform instead of visiting an office in person.

Is online counseling effective?

Research shows that tele-health therapy can be an effective option for many mental health concerns, especially when clients and counselors have a strong working relationship.

What do I need for online counseling?

Usually, you need:

  • A private space
  • A reliable internet connection
  • A computer, tablet, or smartphone
  • A camera and microphone
hands typing on a laptop

Contact Us Today

For more information please call (920) 272-8234

 Schedule a Consultation

Starting Counseling

How do I schedule an appointment?

You can schedule by calling Catholic Charities at 920-272-8234 or submitting an online appointment request. Catholic Charities offers in person or tele-health appointments with video & audio.

What if I am nervous about starting counseling?

Feeling nervous is very common. Many people feel uncertain before their first appointment. A counselor’s role is to create a comfortable, supportive environment and help you take things one step at a time.

a man during a counseling session

Contact Us Today

For more information please call (920) 272-8234

 Schedule a Consultation

Crisis-Related Questions

What should I do if I am in a mental health crisis?

If you feel you may harm yourself or someone else, seek immediate help by calling or texting 988 (Suicide & Crisis Lifeline in the U.S.) or contacting emergency services.

a woman comforting a man

Contact Us Today

For more information please call (920) 272-8234

 Schedule a Consultation

Still Have Questions About Mental Health and Wellness?

Contact Our Team

Supporting Every Heart in the Journey